2017 Automattic Grand Meetup

2017 Automattic Grand Meetup

Another Automattic Grand Meetup has come and gone. It is always such an amazing, overwhelming, stressful, fun, exciting, unique, and tiring experience. This year was no exception to that.

Shortly before the meetup the team I’m on added three new people. That is exciting, always fun to get to meet and hangout with more awesome Automatticians. However this made our team fairly big and with more people going to be hired soon we split our team in half. That’s the sad part 🙁 Some of this wonderful group of people I’ve gotten to know are now moving on to form their own team. They’ll certainly thrive as a team and individuals, but still tough knowing we won’t be working quite as close together and on the next team meetup they won’t be with us. Luckily we were still able to spend time together this trip.

Another first for this meetup is the first one Jen was coming along too. Getting to work and travel so closely with her is another one of the things I’ll never take for granted working with Automattic. We didn’t get to spend a lot of time together because we are on different teams and the week is so busy, but we made the most of the time we did have. In the beginning we made sure our flight was in early enough that we were able to go visit the water front in Vancouver and made our way to a beach as well. The day before we had left home we went to the shore here and Jen put her feet in the ocean. We did the same thing the very next day except in the Pacific! We also got in some walks in the mornings, chats at night before we both exhaustively fell on our pillows, and with big group we took the gondola up to the top of the Whistler mountains!

We took most of my old team, some of Jen’s team, and one of my buddies from when I first joined the company. Couldn’t ask for a better group to share this experience with. We took the Peak to Peak Gondola trip which takes you up the mountain, then across to a neighbouring peak, then back down again. The views, the air, and the company were all 💯!

Getting to share meals, work, and a new home room concept with all my colleagues, allowed me to meet many new people I hadn’t yet. My Meetamattician score is at a high of 52% of the company being met. Some of those were pretty quick conversations though.

This year I was particularly nervous as we were trying to keep support open  for our customers at a much larger scale than we ever had in the past. We had many Happiness Engineers doing their regular job for part of the meetup, and a whole host of others throughout the company join us as well. We started and finished the week in great shape thanks to all their hard work. It was such a cool experience having everyone pull together and work in person.

Being part of this company leaves me thankful just about every day. There are stressful parts, and parts that aren’t always so fun, but the people, the work, and the company all make it so worth while. Can’t wait to find out where we will get together next year to do it all over again!

Automattic Grand Meetup MMXVI

Saturday was the first day I’ve felt back to myself and on the Atlantic timezone since the end of the 2016 Automattic Grand Meetup. So far I’ve written several posts about the trip but wanted to post about my thoughts overall. Talking about the zip line adventure or the wwwp5k only goes into some of the planned fun we do. We also do a lot of work planning, and having awesome discussions.

One of the great things we all do I’ve posted about before as well, our flash talks. Each Automattician prepares and gives a maximum of four minute presentation on any topic they want. With the company getting so big this takes up a lot of time. This year we had four rooms setup to allow four streams of flash talks to be going on at the same time. They were broken up over the week. This means at most you can only see a quarter of the flash talks, but every one is also recorded so you can watch them later as well. I love flash talks. Both watching others and learning a bit about them or what interests them, and even though they make me very nervous, even giving my own.

One of the first days was dedicated a team day. This allowed us to get together in our own teams and do some planning and in person discussion which doesn’t happen very often. One of our team members wasn’t able to make it, and shortly our team will grow by one, but all of us there had worth while discussions and spent time showing each other a bit of our typical work flows to share how we work.

Near the end of the time we opened it up so that we could have a Happy Hour. This was a spot and time where the whole Happiness Team could get together. There were tables setup and seeded with questions to start the discussion. We would then move people around to other tables so you could meet even more people.

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I mentioned we have fun too right? This was at the closing party photo booth!
We had town halls for the whole company where our CEO, spent until early morning hours at the front of the room fielding questions and having discussions with all who could stay up as well. There were lots of other town halls throughout the week which were similar style for different groups throughout the company. Such a great way to get an understanding of where other teams are and what their plans are.

There are also projects and classes which you can signup for ahead of time and spend the week working on. At the end of the week the projects all do a demo day showing what they have worked on. It’s inspiring to see what can be accomplished in such a short time. The classes are all taught by co-workers sharing the knowledge they’ve learned with others. This year I took a class on People and Project management put on by a couple from our HR team and one of the team leads who I highly respect.

One of my favourite parts are the meals. We have an internal site, and now app thanks to one of the meetup projects, where you can keep track of all the other Automatticians you’ve met. This data is used to help assign people to meals with people they haven’t met. Having small groups who may not know each other doesn’t sound like a lot of fun, but because everyone is so approachable it almost always leads to interesting conversation where I learn lots. It was also very entertaining to look around the restaurant and see it being almost completely taken over by co-workers. Picture this group in the pictures below spread out in restaurants throughout the village.

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Support at the Grand Meetup

One of downfalls which we are still learning to best deal with is how to handle support during a week when everyone is meant to be learning with each other. In addition to the project and classes some people do choose to do their regular job during the meetup. So for Happiness Engineers that involves doing support. In some years past we have closed our support contact forms with a message letting our customers know where we are and what we are doing and when we will be back at it. This year we tried not to completely close it but leave it open for some of our newest customers on WordPress.com. Other products handled things similar as well.

With WordPress.com support we still ended up quickly getting a large number of tickets submitted in a short time. It was clear we were going to fall behind in our response times. Some of this is expected and we booked time for when we arrived home for many people to spend time answering as many as they can to get caught back up. To make that job easier though we sent out a call asking for people to get together after dinner one night and answer tickets. This ended up being a highlight of the week for me. We had people who don’t normally do support join us. We had people who support other products join us and help answer our WordPress.com customers. With this group of people we spent a couple of focused hours going through tickets and were able to answer a large amount. It was really something to watch and be a part of. There were some pictures floating around, but I wish I had taken a step back and taken one myself.

Since we’ve been back we have been able to get caught back up and ready to start this week strong. There have also been talks already about how we can make more improvements for next year and holidays. This isn’t all coming from the Happiness team either! It really makes me happy to be with a company so dedicated to support.

To finish off here are some more pictures from my trip and walks around Whistler Village.

Zip Lining Adventure

Zip Lining Adventure

One of the activities which was organized while we were there was a zip line tour. Even though I have a pretty bad fear of heights I’ve always enjoyed the idea of sky diving. Not sure I would be able to brave my way through that one, but zip lining through the British Columbia rainforest seemed like a viable option. When I made it to the top and started walking down the first set of stairs I was petrified. The only reason I noticed the hail / rain falling on us was because my glasses were getting covered. Relying on some advice from my smart co-workers and watching a very brave one go before me even though she was just as scared as I was helped me press through.

Like many things it was well worth the bit of initial discomfort. Once I got moving and was able to take in the view it was more peaceful. After the first line I just couldn’t wait to get to the next. The initial step at each line still made me nervous but each one was easier than the last.

Here are some more pictures from my zip lining adventure.

Happy Birthday Noah: A Flash Talk

Happy Birthday Noah: A Flash Talk

Last night I arrived home from this years Automattic Grand Meetup which was held in mountainous Whistler Village in British Columbia. The crisp air, scenery, and mouth watering food all add to the experience, but as always it’s the people that make it special.

One example of this shows itself when I gave my flash talk to a room of co-workers. Public speaking is not my thing and even though the mic was shaking in my hand it would have been a lot worse in front of a different crowd.

Last year I used donairs to share a bit about the region I live in. This year I gave a quick introduction to my family. It was heavily geared towards Noah though. As I explained in a bit more detail during my talk it wasn’t because he’s my favourite, the youngest, or our only boy.

People used to ask us because Noah has three older sisters if we just kept trying until we had a boy. For me I was pretty happy with three children and likely would have stopped there if solely my decision. Growing up with just my Mom and three younger sisters myself I was comfortable with all girls. While Jen likely would have had ten kids, she wanted all girls.

The running joke in our family is that Noah received is name because at the ultrasound where we found out he was a boy Jen screamed out Nooooo, Ahhhhhh! So we just shortened that up, put it together and there we have it, Noah.

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I explained it was because at home he was celebrating his birthday while I was up presenting.

Four minutes isn’t enough time to tell all there is about Noah so I shared just a few things. Things like his favourite pass times which are soccer, basketball, and I’m convinced, pestering his sisters. Talking about butts and farts to get reactions from them. Like the night a few months ago when I told him at dinner I would be missing his birthday this year. It had him thinking about his cake. He decided he wanted a butt cake and he was going to eat a piece of the crack. This received the reaction he was looking for. He did back off this idea when I offered a picture of mine to be transposed on the cake. I guess it was a little too real.

Even though he likes those reactions he’s also a sweet little boy. I knew when I made it home I’d have a hand made welcome home card waiting for me in my office. He also tells Jen and I that when we are old we can live with him and he’ll take care of us. My favourite part is he still loves to snuggle with his old dad.


The date and and time for our flash talks are usually randomly generated. This year I made a special request to be in a big room on Sunday morning which the overworked organizers helped me with. I did this so that I could make as many Automatticians as I could think about Noah on his birthday and help me record a little message so that he knew it.

As it turned out I didn’t get the biggest room and our CEO Matt Mullenweg was scheduled in the same session I was, so I’m guessing there was a large crowd in another room. Both are probably good things based on how nervous I ended up being. A special thanks to everyone who wished Noah a happy birthday with me. He played the video over and over and was very excited!