Sometimes I miss the beautiful singing of dial-up modems communicating with each other and negotiating the terms of their courtship. A brief thread in Slack at work had us joking about old technology, even though some of it isn’t all that old, but it had me try to be poetic about the days of dial-upContinue reading “Dial-up Internet”
Tag Archives: support
So You Want to be a Happiness Engineer, Huh?
Since joining Automattic (and to the annoyance of some people, I’m sure) I tend to go on about how much I enjoy my job and the company itself. I’ve often been asked what it takes and what you need to know to get the job. Especially since I called people to join me in myContinue reading “So You Want to be a Happiness Engineer, Huh?”
Automattic Grand Meetup MMXVI
Saturday was the first day I’ve felt back to myself and on the Atlantic timezone since the end of the 2016 Automattic Grand Meetup. So far I’ve written several posts about the trip but wanted to post about my thoughts overall. Talking about the zip line adventure or the wwwp5k only goes into some of the plannedContinue reading “Automattic Grand Meetup MMXVI”
Looking back for an alternate path
You can’t change the past and I don’t believe it does any good to dwell on what ifs, or wishing you could go back and do things differently. That doesn’t stop me from occasionally thinking about where my life might be if I had made different choices at certain points in time, and then throwingContinue reading “Looking back for an alternate path”
Evolving Support
For the past while I’ve been thinking a lot about what it means to provide awesome support. While there are many aspects to that question I believe at the most basic level is to ensure you are there. Make it so your users can reach you easily and in a timely manner. The concept itselfContinue reading “Evolving Support”
One Month In
It is amazing how fast this past month has gone by. I had to look back on my blog to double check to see if it had really been a full month. It was really was June 1st that I started in my role as a team lead and here we are at June 30thContinue reading “One Month In”
SupConf in San Francisco
This past week I was extremely fortunate enough to travel to San Francisco to attend the first ever SupConf. It was an incredible couple days getting to spend more time with a group of people all passionate about providing support. The event was organized by the Support Driven community and held at Automattic Headquarters, whichContinue reading “SupConf in San Francisco”
Excited for SupConf
Yesterday I did something extremely exciting, I booked my flight and accommodations so that I can attend SupConf! Previously I’ve written about choosing support as a career, and about how we can make support cool. The community behind SupConf, Support Driven, and the conference itself is a great way to help accomplish this. If youContinue reading “Excited for SupConf”
Making Support Cool
Today I’ve been thinking a bit about support as a career again and wondering why so many people think of it like a entry or lower position. Besides one of the big reasons that I talked about before I think there are other things that come into play here as well. One of the hugeContinue reading “Making Support Cool”
Support as a Career
When I get home and can really reflect I’ll post a better and more full recap of my first Grand Meetup with Automattic. For now I want to talk about something great that has happened for me here. I’ve had a bit of an epiphany thanks to two town hall sessions I’ve attended. One wasContinue reading “Support as a Career”
Sandy McFadden 