More thoughts on relationship building

I’ve been thinking more about my post the other day building relationships and how I can apply it to my work.

When I wrote that post and was thinking about it I was coming more from the personal side. Building relationships with people I meet  or interact with. Why not look at it from a work perspective?

At work my primary role is talking with users. What an opportunity! It’s obvious different than spending time with the same people many times, but taking a step back these people might contact support multiple times. It might not always be me they deal with but the are dealing the company in general.

This means through every interaction I should be looking at it as an opportunity to build a relationship. It might take a while and they might only contact us the one time. But as I’ve seen in my personal life building relationships has proven to be good for me in the long run.  Therefore if I try to build relationships with our users it will be good for the company in the long run. If it’s good for the company than in turn its good for me as well.

The great part about this is it’s a no lose situation because even if the user never contacts again, by taking this approach it will make my conversation with our users a pleasant and good experience for them.

I’m still not sure how this will change my day to day work exactly, but for now I’m going to try and make things a little more personal and just look at things in a bit of a different way than I have.

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