SupConf in San Francisco

SupConf in San Francisco

This past week I was extremely fortunate enough to travel to San Francisco to attend the first ever SupConf. It was an incredible couple days getting to spend more time with a group of people all passionate about providing support.

The event was organized by the Support Driven community and held at Automattic Headquarters, which we refer to as Hawthorne. To steal a joke which as been used a few times I’m sure, after a year and a half I finally decided to show up at the office.

I had a hard time adjusting to the time difference this trip for some reason. Each morning I was waking up really early and not able to go back to sleep. It seems my body may have adjusted right when I got home, as now I’m having a hard time getting up each day.

It was also tough to try to find the right balance. As Automattic is a fully distributed company it is always a special time when Automatticians are able to spend time in person together. But being at a conference with a group of people from other great companies who are proud to, and really want to, provide excellent support I wanted to spend time talking with and sharing with them as well.

In all the organizers and speakers all did an amazing job and I left feeling energized and excited. I’ll share more thoughts on the conference itself later on but also wanted to share a some of the pictures I took over the trip. I didn’t take a lot but from the little I was able to see San Francisco is a pretty cool city.

´╗┐Excited for SupConf

Yesterday I did something extremely exciting, I booked my flight and accommodations so that I can attend SupConf! Previously I’ve written about choosing support as a career, and about how we can make support cool. The community behind SupConf, Support Driven, and the conference itself is a great way to help accomplish this. If you are in support, and are passionate about it, I highly recommend checking out both Support Driven and SupConf both.

Some of my colleagues at Automattic are helping organize the event, and some are also speaking. The line up of speakers and topics looks amazing in general. I’m very much looking forward to spending time with people from a bunch of different companies all dedicated to providing excellent support.

The icing on the cake is that the venue is Automattic HQ in San Fransisco. Getting to visit the company office is pretty neat. To get to visit it while learning and participating at SupConf so I can take home new ideas to help bring happiness to the people who use our products is awesome!

BlogJam 2015

When I first found out about the BlogJam conference that was being planned for Halifax I was very excited. Reading about many of my co-workers who travel to WordCamps and other conferences related had me a little envious. Just the lead up to the conference is what lead me to discover the new WordPress meetup that I attended last month. Allison, one of the meetup organizers, presented at at the conference and her involvement let me to the meetup.

Getting myself to a WordCamp is still something I really want to get to, but having a conference solely related to blogging it is amazing. Getting to interact with other people who are passionate about the same thing as me is a wonderful experience.

The day started right from the beginning on a high note. A friend from University and I made arrangements to travel with each other to Halifax together. Alex is really one of the smartest, kindest people I have ever met and it was so nice to get to chat with him and his life.

For a first year conference I was extremely impressed with how the whole day went. The organizers did a phenomenal job planning and executing it. The presenters they arranged, including the keynote speakers were all top notch. I found it hard to choose between the sessions, but the ones I ended up going to were all informative and well done.

The big thing I took away from the conference as a whole was that it is good for me to take a step back and look at the big picture sometimes. Because of my job it is easy for me to get caught up in the tools that people use to really get to their end goal. While the WordPress software itself I feel the best tool available to do that, the people using it don’t care so much about the tool as they do about getting their message out.

That’s the best part about WordPress, is it’s more than just the software it’s the mission behind it, to democratize publishing. Everyday I get to assist people with that mission, it just so happens that it’s by helping them use WordPress.