SupConf in San Francisco

This past week I was extremely fortunate enough to travel to San Francisco to attend the first ever SupConf. It was an incredible couple days getting to spend more time with a group of people all passionate about providing support. The event was organized by the Support Driven community and held at Automattic Headquarters, whichContinue reading “SupConf in San Francisco”

Hermes Team Meetup

Two weeks ago our team (Hermes) at work got together in Durham North Carolina to spend time together and plan our coming months. As I’m sure most readers of my blog know, Automattic is a fully distributed company. So while we communicate all the time, it’s rare we get to spend time in person together.Continue reading “Hermes Team Meetup”

Excited for SupConf

Yesterday I did something extremely exciting, I booked my flight and accommodations so that I can attend SupConf! Previously I’ve written about choosing support as a career, and about how we can make support cool. The community behind SupConf, Support Driven, and the conference itself is a great way to help accomplish this. If youContinue reading “Excited for SupConf”

One Year Automattic Anniversary

Today marks my one year anniversary at Automattic! For most people that probably doesn’t seem like a very big deal but for someone like me it really is. My first “real” job was when I was 16 years old which was 20 years ago. Before that I had summer jobs, things like my paper route, andContinue reading “One Year Automattic Anniversary”

Making Support Cool

Today I’ve been thinking a bit about support as a career again and wondering why so many people think of it like a entry or lower position. Besides one of the big reasons that I talked about before I think there are other things that come into play here as well. One of the hugeContinue reading “Making Support Cool”

Support as a Career

When I get home and can really reflect I’ll post a better and more full recap of my first Grand Meetup with Automattic. For now I want to talk about something great that has happened for me here. I’ve had a bit of an epiphany thanks to two town hall sessions I’ve attended. One wasContinue reading “Support as a Career”

The Grand Meetup Gitters

This past week has had me getting caught up on a lot of things, trying to be prepared to go away for a week to our annual company Grand Meetup. Last year I started working at Automattic on my Trial just shortly after everyone returned. At least one of my interviews was as they wereContinue reading “The Grand Meetup Gitters”

I Will Never Stop Learning

This afternoon I was came up with an idea of something I wanted to do with an internal tool at work. It didn’t quite do what I was looking for unfortunately, but I wasn’t sure if that was the case at first. Chatting with the main developer Timmy Crawford on the project we realized itContinue reading “I Will Never Stop Learning”

Love What You Do

It’s coming up on the one year mark from when I started my Trial with Automattic and I’ve been working full time here for about ten months now. Looking back on my past jobs and places I’ve worked I really don’t remember a time where at this point I wasn’t looking for other opportunities. NotContinue reading “Love What You Do”

The Automattic Creed

Right in the offer letter when you accept a position at Automattic you are presented with the creed right above where you sign to accept. I love this. It really describes how things are here. You can read more about the creed in Matt’s post Why Your Company Should Have a Creed. You can readContinue reading “The Automattic Creed”