Last night I arrived home from this years Automattic Grand Meetup which was held in mountainous Whistler Village in British Columbia. The crisp air, scenery, and mouth watering food all add to the experience, but as always it’s the people that make it special. One example of this shows itself when I gave my flashContinue reading “Happy Birthday Noah: A Flash Talk”
Category Archives: Work
Evolving Support
For the past while I’ve been thinking a lot about what it means to provide awesome support. While there are many aspects to that question I believe at the most basic level is to ensure you are there. Make it so your users can reach you easily and in a timely manner. The concept itselfContinue reading “Evolving Support”
One Month In
It is amazing how fast this past month has gone by. I had to look back on my blog to double check to see if it had really been a full month. It was really was June 1st that I started in my role as a team lead and here we are at June 30thContinue reading “One Month In”
A New Role
The past few months for me at Automattic have been simply out of this world. In December I let myself get into a little rut and had concentrated myself almost exclusively on providing support in our Mobile apps. I would spend just about my full day there everyday without a lot of interaction from myContinue reading “A New Role”
SupConf in San Francisco
This past week I was extremely fortunate enough to travel to San Francisco to attend the first ever SupConf. It was an incredible couple days getting to spend more time with a group of people all passionate about providing support. The event was organized by the Support Driven community and held at Automattic Headquarters, whichContinue reading “SupConf in San Francisco”
Hermes Team Meetup
Two weeks ago our team (Hermes) at work got together in Durham North Carolina to spend time together and plan our coming months. As I’m sure most readers of my blog know, Automattic is a fully distributed company. So while we communicate all the time, it’s rare we get to spend time in person together.Continue reading “Hermes Team Meetup”
Excited for SupConf
Yesterday I did something extremely exciting, I booked my flight and accommodations so that I can attend SupConf! Previously I’ve written about choosing support as a career, and about how we can make support cool. The community behind SupConf, Support Driven, and the conference itself is a great way to help accomplish this. If youContinue reading “Excited for SupConf”
One Year Automattic Anniversary
Today marks my one year anniversary at Automattic! For most people that probably doesn’t seem like a very big deal but for someone like me it really is. My first “real” job was when I was 16 years old which was 20 years ago. Before that I had summer jobs, things like my paper route, andContinue reading “One Year Automattic Anniversary”
Making Support Cool
Today I’ve been thinking a bit about support as a career again and wondering why so many people think of it like a entry or lower position. Besides one of the big reasons that I talked about before I think there are other things that come into play here as well. One of the hugeContinue reading “Making Support Cool”
Support as a Career
When I get home and can really reflect I’ll post a better and more full recap of my first Grand Meetup with Automattic. For now I want to talk about something great that has happened for me here. I’ve had a bit of an epiphany thanks to two town hall sessions I’ve attended. One wasContinue reading “Support as a Career”
Sandy McFadden 