For the past while I’ve been thinking a lot about what it means to provide awesome support. While there are many aspects to that question I believe at the most basic level is to ensure you are there. Make it so your users can reach you easily and in a timely manner. The concept itselfContinue reading “Evolving Support”
Tag Archives: Automattic
Visit Automattic East
This morning we left our friends house in New Brunswick and continued on with the next part of our vacation. While we were stopped in Bangor Maine I thought a next good stopping point would be Portland, or just outside Portland anyway. I didn’t plan it in advance but on the drive started messaging peopleContinue reading “Visit Automattic East”
One Month In
It is amazing how fast this past month has gone by. I had to look back on my blog to double check to see if it had really been a full month. It was really was June 1st that I started in my role as a team lead and here we are at June 30thContinue reading “One Month In”
A New Role
The past few months for me at Automattic have been simply out of this world. In December I let myself get into a little rut and had concentrated myself almost exclusively on providing support in our Mobile apps. I would spend just about my full day there everyday without a lot of interaction from myContinue reading “A New Role”
SupConf in San Francisco
This past week I was extremely fortunate enough to travel to San Francisco to attend the first ever SupConf. It was an incredible couple days getting to spend more time with a group of people all passionate about providing support. The event was organized by the Support Driven community and held at Automattic Headquarters, whichContinue reading “SupConf in San Francisco”
Yard Work Kind of Weekend
There are a number of yard work related chores I’ve been needing to get done. So far I’ve been picking away at them. Last weekend it was literally picking away at them. The front yard has been overtaken with weeds, so I spent time picking a bunch of them out. There are still piles thereContinue reading “Yard Work Kind of Weekend”
Hermes Team Meetup
Two weeks ago our team (Hermes) at work got together in Durham North Carolina to spend time together and plan our coming months. As I’m sure most readers of my blog know, Automattic is a fully distributed company. So while we communicate all the time, it’s rare we get to spend time in person together.Continue reading “Hermes Team Meetup”
Excited for SupConf
Yesterday I did something extremely exciting, I booked my flight and accommodations so that I can attend SupConf! Previously I’ve written about choosing support as a career, and about how we can make support cool. The community behind SupConf, Support Driven, and the conference itself is a great way to help accomplish this. If youContinue reading “Excited for SupConf”
Presenting WordPress
One of the goals I’ve been working on is to try and get out of my comfort zone a bit and start doing some public speaking. Being up in front of people is not overly fun for me, but I do see the good of doing it. One area where I can see me potentiallyContinue reading “Presenting WordPress”
Stepping It Up With FitBit
Today I jumped on the FitBit band wagon. Only I won’t actually be on the wagon because that won’t up my step count 🙂 This is either going to be a real good thing for me or a bad one. This could be the push and the motivator for me to get back on track.Continue reading “Stepping It Up With FitBit”
Sandy McFadden 